Online Ticket System is only use for Professional Plans, Business
Hosting and Corporate Hosting.
if you want another support then please use
Contact Us Link.
We offer all our clients fast quality
support 24 hours a day, 7 days a week. You can contact us:
THROUGH THE WEB HOSTING CONTROL PANEL
(CP).
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Fast and easy explanations
of each page of the CP. Simply click on the HELP link in the
top right corner of the CP. A drop-down window appears with
more information about how to use the functionality of the particular
section of the CP.
Help Center. This is an information system based on the keyword
search principle, i.e. a FAQ (Frequently Asked Questions) information
database, but much more advanced than the standard static FAQ.
We regularly update the database of the Help Center with new
entries. |
Ticketing
System. If you still haven’t found the answer to your question
in the Help Center, we suggest that
you use our Ticketing System. You can open a ticket by clicking
on the Request Help link.
Each ticket is replied to within
no more than 60 minutes after it has been opened.
In order to supervise and maintain a high
quality support service, we insist that a unique ticket is opened
for each problem through the Request
Help link in the CP. |
IMPORTANT!!! If you are a client
of mSolNet and wish to request help through our website, by
phone, we will ask you to open a Ticket through the hosting
CP (option 1d). This way we can supervise the quality of our
customer support, which will improve the quality of our services
in general. |
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